Returns & Refunds

We want you to be happy with what you buy from TriShop. If something isn’t right, here’s exactly how it works.

1. The timeframe — 14 days

Email [email protected] within 14 days of the date your order is delivered to request a return. Requests made after 14 days can’t be accepted, except where the Australian Consumer Law applies (see section 7).

2. What can be returned

To be accepted, the item must be unworn and unwashed, in resaleable condition, with all original tags attached and in its original packaging.

The following are final sale and cannot be returned or refunded for change of mind or sizing:

• Sale and clearance items;
• e-Books;
• Nutrition products;
• Gift vouchers; and
• Training sessions and other services (see section 6 for service cancellations).

If you’re unsure about sizing on a sale or clearance item, email us before you order — we’d much rather help you get it right first time.

Only items bought directly from trishop.com.au can be returned to us. Anything bought from one of our retail partners must go back to that store under their policy.

3. Faulty, damaged or incorrect items

This section applies to every item we sell, including sale and clearance stock. If something arrives faulty, damaged or isn’t what you ordered, email [email protected] with photos and your order number. We’ll replace it or refund it, and we cover the postage both ways.

4. Exchanges

We don’t process a direct swap. If you need a different size or colour in a full-price item, place a new order for the one you want and send the original back to us as a return. We’ll refund the original once it arrives and passes our check. This is faster for you than waiting on a swap, and it means the size you want is held the moment you order it.

5. How to return something

1. Email [email protected] within 14 days of delivery with your order number and the reason for the return. If the item is faulty, attach photos.
2. Wait for us to confirm your return is approved before you post anything.
3. Pack the item in its original packaging with tags attached and post it, with a tracked service, to: TriShop Returns, P.O. Box 347, Moorabbin VIC 3189.
4. Return postage is at your cost for change-of-mind and sizing returns. We recommend a tracked service — we can’t refund an item we don’t receive. For faulty, damaged or incorrect items we cover it (see section 3).
5. Once it arrives we inspect it and process your refund to the original payment method within 7 business days.

The shipping you paid on the original order is not refunded on a change-of-mind or sizing return. It is refunded in full if the item was faulty, if we sent the wrong thing, or if we cancel your order.

6. Cancelling an order or a service

Orders: you can cancel within 24 hours of placing it, provided it hasn’t already been dispatched. Email [email protected]. If it has been dispatched, it becomes a standard return.

Training sessions and other services: fully refunded if cancelled at least 48 hours before the session.

If we cancel your order for any reason, you get a full refund of everything you paid, including shipping.

7. Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If an item has a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. Where the Australian Consumer Law applies it overrides anything in this policy that conflicts with it — including the 14-day window and the exclusion of sale and clearance items.

8. Contact

[email protected]
1300 680 TRI (874)

We aim to respond within 3 business days.

TriShop — Triathlon Shop Pty Ltd, ABN 88 135 980 595, P.O. Box 347, Moorabbin VIC 3189.