FAQs:
DISPATCH AND DELIVERY:
- How do I get free delivery on my orders?
We offer free delivery on orders that exceed a sub-total of $200.
- Does TriShop ship internationally or offer express shipping within Australia?
Yes, we are able to ship overseas and provide express shipping domestically. Please get in touch with us at [email protected] and we will offer you a quote.
- How long is the delivery time for standard shipping?
We take between 1 and 2 business days to dispatch your order and it is delivered 3 to 5 business days thereafter. In total, we expect a lead time of 5-7 business days. This is purely an estimation and is subject to vary.
We also offer a click and collect option, in which case you would not be charged for any processing or shipping.
RETURNS AND REFUNDS:
- How do I return my TriShop order?
To arrange for a return, please email us at [email protected] within 14 days of delivery. If returns need to be made due to a customer ordering the wrong product or size, they will need to pay for two-way shipping. TriShop will bear all expenses if a product has been delivered wrongly or with a manufacturing defect.
- What is your refund policy?
We have a refund policy that is valid for 14 days from delivery. All refund requests are dealt on a case-by-case basis and any refund amount will be processed only after the items have been returned back to our warehouse.
Due to their nature, e-books, nutrition products, services and training sessions are strictly non-refundable.
PAYMENTS AND CANCELLATIONS:
- Can I cancel my order?
Yes, it is possible to cancel your order within 24 hours of placing it on our website if the order hasn’t already been dispatched. Please get in touch with us at [email protected]. We reserve the right to deny any cancellation requests, and if the item is dispatched, it will be the customer’s responsibility to ensure a safe return before the refund can be processed.
- What payment options are available?
We accept all major credit and debit cards, as well as PayPal. We are currently working on introducing Afterpay in addition to the above.
OTHERS:
- Does TriShop have a physical store that I can visit?
Yes, we have a physical store that will open in November 2023 at Melbourne Sports and Aquatics Centre, 30 Aughtie Drive, Albert Park VIC 3206.
- Where can I stay up-to-date with the latest happenings at TriShop?
You can sign up for our newsletter on the homepage and also receive a 10% discount coupon along with it. We are also available on Facebook and post regular updates there about product launches and offers we plan to have.